Please contact us immediately at info@beautifulbrows.co.uk. If your order hasn't been processed by our warehouse yet (usually within 1-2 hours during business days), we may be able to update it. If you have already received a dispatch confirmation email, it is unfortunately too late to amend the address.

We are very sorry to hear this. You must notify us within 5 working days of receipt regarding any damage or missing items.

Please email us with your order number, a photo of the damaged product, and a photo of the outer packaging. We will arrange a replacement or refund for items valued over £35. For lower value items sent via Royal Mail, claims may need to be made directly with them.

Please verify your tracking information first. If the parcel is delayed, please inform us within 5 working days of the expected delivery date. We will investigate with the courier.

Yes, we ship worldwide. For deliveries outside the UK (including the EU), import duties, taxes, and customs charges may be levied once the parcel reaches your destination. These charges are the sole responsibility of the recipient.

Our logistics process is automated to ensure fast dispatch. Once an order is placed, you have a very short window (approx. 30 mins) to request a cancellation via email. After this, the order will be dispatched, and you will need to follow our standard returns procedure.

If you are a consumer, you have 14 days to change your mind. Products must be unopened, sealed, and in their original condition. Return postage costs are the responsibility of the customer. Please send tracked returns to: Global Beauty Products Ltd, 22 Matchworks, Liverpool, L19 2RF, UK.

You can reach us via email at info@beautifulbrows.co.uk or by phone at +44 (0)151 427 0319. Please note we operate a zero-tolerance policy regarding aggressive behaviour towards our staff to ensure a respectful environment for everyone.

Yes, we are proud to confirm that the entire Beautiful Brows & Lashes range is 100% Cruelty-Free. No animal testing is conducted. The vast majority of our products (including our lifting solutions) are also Vegan. Please check the specific product page for confirmation.

To ensure optimal results:

• Lash Lift/Brow Lamination Sachets: Must be used immediately after opening (or sealed airtight and used within 24h).
• Eyelash Glues: 2 months after opening, 6 months if unopened (stored in a cool place).
• Tints: 12 months after opening.

Always store your products away from direct sunlight and extreme temperature changes.

While our products are safe, we advise against chemical treatments (Lamination, Lift) during the first trimester of pregnancy due to hormonal changes which can affect the results (product retention) and skin sensitivity. Always recommend seeking medical advice.

Several factors can affect retention:

• Insufficient Prep: Makeup or oil residue remaining on lashes before the procedure.
• Processing Time: Incorrect timing for the thickness of the natural lash.
• Aftercare: The client got their lashes wet within 24h of treatment.
• Storage: Expired or oxidized lotions.

No, not if performed correctly by a trained professional using our keratin-enriched products. Our "Nourishing" (Step 3) is crucial for rehydrating the hair after the chemical process. It is imperative to adhere to processing times to avoid over-processing the hair.

Yes! We work with numerous salons and training academies. If you wish to order in bulk or become a stockist, please contact us directly to discuss our B2B opportunities.

No. Reselling our products on third-party marketplaces (Amazon, eBay, Vinted, etc.) is strictly prohibited without our prior written consent, to ensure product quality and traceability.