It is important for all our staff and customers to be treated with respect. We always treat our customers courteously and expect our customers to treat our staff in the same way.

We take any threatening or abusive behaviour very seriously. We have a Zero-Tolerance policy, under which aggressive or threatening behaviour towards our staff will not be tolerated under any circumstances.

We hope you understand and welcome this policy, which is in place for the best interests of our hard-working staff and all the customers we serve.