Guide Booklet for Retail Products
Returns policy
Shipping and Returns Terms and Conditions
|
Company |
Global Beauty Products Limited |
|
Address |
Unit 22, The Matchworks, Liverpool, L19 2RF, United Kingdom |
|
Product type |
Liquid, cream, gel and cosmetic preparations |
|
Customer type |
Professional beauty technicians, salons, academies, clinics, trade customers and other beauty industry professionals |
This policy applies to retail, trade and professional-use purchases made through the Global Beauty Products Limited online store.
Global Beauty Products Limited supplies liquid and cream cosmetic products to professional technicians and businesses within the beauty industry. Due to the nature of these products, additional hygiene, handling, storage, shipping and return conditions apply.
Nothing in this policy affects your statutory rights.
1. Shipping Policy
1.1 Order Processing
Orders are usually processed and dispatched on working days only, Monday to Friday, excluding UK bank holidays.
If you need to amend your order or delivery details, please contact us as soon as possible. We will always do our best to help, but amendments and cancellations cannot be guaranteed. Once an order has been packed or dispatched, we are unable to make changes.
Please ensure all order details, delivery information, email address and telephone number are correct before completing your purchase.
As many of our products are liquids, creams, gels or other cosmetic preparations, orders are packed carefully to reduce the risk of leakage or damage in transit. Customers must inspect all goods promptly on arrival and report any damage, leakage, shortage, missing item or delivery discrepancy within 24 hours of delivery.
1.2 UK Express Shipping
Our standard UK Express Shipping service costs £4.50.
Orders placed before 2pm Monday to Thursday are usually delivered on the next working day. Orders placed after 2pm will normally be processed the following working day.
Orders placed on Friday, over the weekend, or on a UK bank holiday will usually be processed on the next working day.
Next working day delivery is not guaranteed where delays are caused by courier disruption, adverse weather, incomplete addresses, failed delivery attempts, courier restrictions, leakage checks, damaged parcels, or circumstances outside our control.
1.3 Free UK Express Delivery
UK Express Delivery is free on orders over £150.
Where an order qualifies for free delivery and is later returned due to customer error, refusal of delivery, non-collection, unpaid customs charges, or a change of mind, the original delivery cost incurred by us may be deducted from any refund.
1.4 Shipping Partners
We work with trusted courier and postal partners to deliver orders safely and efficiently. Courier partners may vary depending on parcel size, destination, service availability, product type and operational requirements.
Some liquid, cream or cosmetic products may be subject to courier handling restrictions. Where this affects your order, we may need to use an alternative service or contact you before dispatch.
Once your order has been dispatched, you will receive tracking information where available.
1.5 Delivery Inspection, Damaged Parcels and Shortages
Customers must inspect parcels and products immediately upon delivery.
If a parcel is visibly damaged, leaking, crushed, opened, resealed, wet, tampered with or otherwise not in good condition, the customer should notify the courier at the point of delivery and ask the courier to record the delivery as damaged.
The customer should not sign for a visibly damaged parcel as received in good condition. Where possible, the delivery should be refused or signed for only as damaged.
Any damage, leakage, shortage, missing item, incorrect item or delivery discrepancy must be reported to Global Beauty Products Limited within 24 hours of delivery.
All claims must be backed up with clear photographic evidence from a number of angles. Failure to provide sufficient evidence, retain packaging, report within 24 hours or mark a visibly damaged delivery as damaged with the courier may affect our ability to investigate the claim or offer a refund, replacement or credit.
1.6 International Shipping
For deliveries outside the United Kingdom, shipping charges are calculated after your order has been packed and assessed for weight, parcel size, destination, duties, taxes, product type and applicable courier or customs requirements.
Because we sell liquid and cream cosmetic products, some international destinations may have restrictions, additional documentation requirements, customs checks, import controls, or courier limitations. We reserve the right to amend, delay, split or cancel an international shipment where courier or customs rules prevent safe or lawful delivery.
Once your order has been prepared, we will confirm the available shipping cost and any relevant duty or fee information before dispatch where applicable.
International delivery times vary depending on the destination country, customs clearance, courier availability and local delivery services. Any delivery estimates given are estimates only and are not guaranteed.
1.7 International Duties, Taxes and Import Fees
Orders shipped outside the UK may be subject to import duties, taxes, customs clearance charges, brokerage fees, product checks or other local charges.
Unless expressly stated otherwise, the customer is responsible for any applicable duties, taxes, import charges, customs fees, clearance charges or regulatory requirements charged by the destination country. These charges are set by local authorities and are outside our control.
If an international order is refused, returned due to unpaid customs charges, returned due to an incorrect or incomplete address, rejected by customs, restricted by local rules, or not collected from the courier, any original shipping costs, return shipping costs, duties, taxes, courier charges or other fees incurred by us may be deducted from the refund.
1.8 Failed Deliveries, Incorrect Addresses and Non-Collection
If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, missed delivery, non-collection, or failure to respond to courier or customs requests, we will refund the order once it has been returned to us and inspected.
Any delivery costs incurred by us may be deducted from the refund, including where the order originally qualified for free shipping.
We are not responsible for delays, losses, leakage, deterioration or failed deliveries caused by incorrect delivery information, failure to accept delivery, failure to collect a parcel, or failure to respond to courier or customs requests.
Customers are responsible for checking parcels at the point of delivery. If the parcel appears damaged, leaking, crushed, opened, resealed or tampered with, this must be reported to the courier at the time of delivery and to Global Beauty Products Limited within 24 hours, supported by clear photographic evidence.
1.9 Pre-Order Items
If your order contains a pre-order item, the full order may be held until all items are available for dispatch. If you need available items sooner, please place a separate order.
2. Returns Policy
We want you to be happy with your purchase. If you need to return an item, please follow the process below.
2.1 Professional-Use Cosmetic Products
Global Beauty Products Limited supplies products intended for use by trained or professional beauty technicians.
By purchasing from us, you are responsible for ensuring that the products are suitable for your professional use, treatment environment, client requirements and local regulations. Product selection, patch testing, treatment suitability, application method, storage and client aftercare remain the responsibility of the professional technician or business using the products.
We cannot accept returns simply because a product is not suitable for a particular client, treatment style, technician preference or business requirement, unless the product is faulty or incorrectly supplied.
2.2 Change of Mind Returns
You may notify us that you wish to return eligible items within 14 days of receiving your order.
Once you have notified us, you must return the goods within a further 14 days.
Items must be returned unused, unopened, sealed, in their original packaging, and in a resaleable condition.
Return shipping costs are the customer’s responsibility unless the item is faulty, damaged or incorrect.
2.3 Conditions for Returns
Returned items must:
· Be unused, unopened and in original condition.
· Have all seals, caps, lids, pumps, tubes, foil seals, hygiene seals and protective packaging intact.
· Show no signs of leakage, tampering, testing, contamination or use.
· Be returned in the original packaging where possible.
· Include a copy of your invoice, order number or returns authorisation.
· Be securely packaged to prevent damage or leakage in transit.
Returns that do not meet these conditions may be rejected, returned to the customer, or refunded at a reduced value where handling, damage, leakage, missing seals or contamination has reduced the value of the goods.
2.4 Hygiene, Safety and Cosmetic Product Returns
For hygiene, safety and contamination reasons, we cannot accept returns of liquid, cream, gel, cosmetic, skincare, brow, lash, hair, nail, professional treatment or hygiene-sensitive products once they have been opened, used, unsealed, tested, decanted, mixed, contaminated, or removed from their original saleable condition, unless the item is faulty.
This applies even if only a small amount of product has been used or tested.
We cannot resell cosmetic products where the seal has been broken or where we cannot verify that the product has remained unopened, uncontaminated and stored correctly.
2.5 Damaged, Leaking, Short, Faulty or Incorrect Items
All orders must be checked carefully immediately upon delivery.
Any damage, leakage, shortages, missing items, incorrect items or delivery discrepancies must be reported to Global Beauty Products Limited within 24 hours of delivery.
Where a parcel is visibly damaged on arrival, the customer should notify the courier immediately, ask the courier to record the delivery as damaged, and should not sign for the parcel as received in good condition. Where possible, the delivery should be refused or signed for only as damaged.
Claims for damaged, leaking, short, faulty or incorrect goods must be supported by clear photographic evidence from a number of angles, including:
· The outer delivery packaging.
· The courier label.
· The internal packaging.
· The affected product or products.
· Any leakage, breakage, dents, crushing or visible damage.
· The product label, shade, size and batch number where visible.
· A clear image showing all items received in the parcel.
Please do not dispose of the product, delivery box, internal packaging or damaged goods until we have reviewed the claim. These may be required for courier claims, insurance claims, quality checks or supplier investigation.
Failure to notify us within 24 hours, failure to mark a visibly damaged delivery as damaged with the courier, failure to retain packaging, or failure to provide sufficient photographic evidence may affect our ability to investigate the claim or offer a refund, replacement or credit.
Once approved, we will advise whether the item should be returned, replaced, refunded or credited. For faulty, damaged, leaking, short or incorrect items, reasonable return shipping costs will be reimbursed where we have requested the item back. Please use a tracked service and keep proof of postage.
This section does not affect your statutory rights.
2.6 Storage and Handling After Delivery
Many liquid and cream cosmetic products must be stored correctly after delivery. Unless otherwise stated on the product packaging, products should be stored in a cool, dry place, away from direct sunlight, heat, frost and contamination.
We are not responsible for product issues caused by incorrect storage, exposure to heat or cold, failure to close lids or caps correctly, contamination after opening, incorrect professional use, mixing with other products, or use beyond the recommended period after opening.
2.7 Non-Returnable Items
The following items are non-returnable unless faulty:
· Opened, used, tested or unsealed liquid or cream cosmetic products.
· Products with broken hygiene seals, missing caps, damaged packaging or signs of contamination.
· Products that have been decanted, mixed, diluted or altered.
· Professional-use treatment products that are unsuitable due to technician preference or client suitability.
· Items not in their original condition or packaging.
· Digital products or downloadable content.
· Training courses, online education or services once accessed or started.
· Gift cards or vouchers.
· Items sold as clearance, damaged, end-of-line or final sale, where clearly stated at the time of purchase.
· Bespoke, personalised or special-order items.
2.8 Return Process
To request a return, contact us within 14 days of receiving your order and include your order number and reason for return.
Once your return is approved, securely package the item and include your invoice, order number or return authorisation.
Liquid and cream products must be packaged carefully to prevent leakage during return transit. Any product returned leaking, damaged, opened or contaminated may be rejected or refunded at a reduced value.
Return the parcel using a tracked and insured service. We are not responsible for returned items that are lost, delayed, leaking or damaged in transit.
Returns are processed once received and inspected at our premises.
2.9 Refunds
Refunds will be issued to the original payment method once returned items have been received and inspected.
We aim to process approved refunds promptly. Please allow 3-5 working days for the refund to appear in your account after it has been processed, depending on your payment provider.
Original delivery charges may not be refunded where you selected an upgraded or express delivery service, except where required by law.
Where an order is returned due to customer error, refusal of delivery, non-collection, unpaid customs charges, incorrect address, or failure to follow return packaging instructions, any original shipping costs, return shipping costs, duties, taxes, courier fees or losses incurred by us may be deducted from the refund.
2.10 Exchanges
We do not guarantee exchanges. If you need a different item, shade, size, formula or product, please return the original item where eligible and place a new order.
3. Lost or Missing Parcels
If your parcel has not arrived within the expected delivery window, please contact us so we can investigate with the courier.
We cannot be held responsible for parcels marked as delivered by the courier, left in a safe place at your request, delivered to a nominated neighbour, or delivered according to courier instructions provided by the customer.
Where a courier investigation confirms a parcel has been lost in transit, we will arrange a replacement or refund as appropriate.
4. Complaints and Support
If you are unhappy with your order or experience any issue, please contact our customer support team with your order number and details of the problem.
For product quality concerns, please include photographs, batch numbers and details of how the product was stored and used. This helps us investigate the issue properly.
We will review your complaint and aim to resolve it fairly and promptly.
5. Additional Information
These terms apply to retail, trade and professional online purchases unless separate written terms have been agreed.
Wholesale, distributor, education, academy, salon, clinic and professional account orders may be subject to separate shipping and return terms.
Nothing in this policy affects your statutory rights.
Global Beauty Products Limited reserves the right to update this policy from time to time.
Last updated: May 2026
Shipping policy
Shipping and Returns Terms and Conditions
|
Company |
Global Beauty Products Limited |
|
Address |
Unit 22, The Matchworks, Liverpool, L19 2RF, United Kingdom |
|
Product type |
Liquid, cream, gel and cosmetic preparations |
|
Customer type |
Professional beauty technicians, salons, academies, clinics, trade customers and other beauty industry professionals |
This policy applies to retail, trade and professional-use purchases made through the Global Beauty Products Limited online store.
Global Beauty Products Limited supplies liquid and cream cosmetic products to professional technicians and businesses within the beauty industry. Due to the nature of these products, additional hygiene, handling, storage, shipping and return conditions apply.
Nothing in this policy affects your statutory rights.
1. Shipping Policy
1.1 Order Processing
Orders are usually processed and dispatched on working days only, Monday to Friday, excluding UK bank holidays.
If you need to amend your order or delivery details, please contact us as soon as possible. We will always do our best to help, but amendments and cancellations cannot be guaranteed. Once an order has been packed or dispatched, we are unable to make changes.
Please ensure all order details, delivery information, email address and telephone number are correct before completing your purchase.
As many of our products are liquids, creams, gels or other cosmetic preparations, orders are packed carefully to reduce the risk of leakage or damage in transit. Customers must inspect all goods promptly on arrival and report any damage, leakage, shortage, missing item or delivery discrepancy within 24 hours of delivery.
1.2 UK Express Shipping
Our standard UK Express Shipping service costs £4.50.
Orders placed before 2pm Monday to Thursday are usually delivered on the next working day. Orders placed after 2pm will normally be processed the following working day.
Orders placed on Friday, over the weekend, or on a UK bank holiday will usually be processed on the next working day.
Next working day delivery is not guaranteed where delays are caused by courier disruption, adverse weather, incomplete addresses, failed delivery attempts, courier restrictions, leakage checks, damaged parcels, or circumstances outside our control.
1.3 Free UK Express Delivery
UK Express Delivery is free on orders over £150.
Where an order qualifies for free delivery and is later returned due to customer error, refusal of delivery, non-collection, unpaid customs charges, or a change of mind, the original delivery cost incurred by us may be deducted from any refund.
1.4 Shipping Partners
We work with trusted courier and postal partners to deliver orders safely and efficiently. Courier partners may vary depending on parcel size, destination, service availability, product type and operational requirements.
Some liquid, cream or cosmetic products may be subject to courier handling restrictions. Where this affects your order, we may need to use an alternative service or contact you before dispatch.
Once your order has been dispatched, you will receive tracking information where available.
1.5 Delivery Inspection, Damaged Parcels and Shortages
Customers must inspect parcels and products immediately upon delivery.
If a parcel is visibly damaged, leaking, crushed, opened, resealed, wet, tampered with or otherwise not in good condition, the customer should notify the courier at the point of delivery and ask the courier to record the delivery as damaged.
The customer should not sign for a visibly damaged parcel as received in good condition. Where possible, the delivery should be refused or signed for only as damaged.
Any damage, leakage, shortage, missing item, incorrect item or delivery discrepancy must be reported to Global Beauty Products Limited within 24 hours of delivery.
All claims must be backed up with clear photographic evidence from a number of angles. Failure to provide sufficient evidence, retain packaging, report within 24 hours or mark a visibly damaged delivery as damaged with the courier may affect our ability to investigate the claim or offer a refund, replacement or credit.
1.6 International Shipping
For deliveries outside the United Kingdom, shipping charges are calculated after your order has been packed and assessed for weight, parcel size, destination, duties, taxes, product type and applicable courier or customs requirements.
Because we sell liquid and cream cosmetic products, some international destinations may have restrictions, additional documentation requirements, customs checks, import controls, or courier limitations. We reserve the right to amend, delay, split or cancel an international shipment where courier or customs rules prevent safe or lawful delivery.
Once your order has been prepared, we will confirm the available shipping cost and any relevant duty or fee information before dispatch where applicable.
International delivery times vary depending on the destination country, customs clearance, courier availability and local delivery services. Any delivery estimates given are estimates only and are not guaranteed.
1.7 International Duties, Taxes and Import Fees
Orders shipped outside the UK may be subject to import duties, taxes, customs clearance charges, brokerage fees, product checks or other local charges.
Unless expressly stated otherwise, the customer is responsible for any applicable duties, taxes, import charges, customs fees, clearance charges or regulatory requirements charged by the destination country. These charges are set by local authorities and are outside our control.
If an international order is refused, returned due to unpaid customs charges, returned due to an incorrect or incomplete address, rejected by customs, restricted by local rules, or not collected from the courier, any original shipping costs, return shipping costs, duties, taxes, courier charges or other fees incurred by us may be deducted from the refund.
1.8 Failed Deliveries, Incorrect Addresses and Non-Collection
If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, missed delivery, non-collection, or failure to respond to courier or customs requests, we will refund the order once it has been returned to us and inspected.
Any delivery costs incurred by us may be deducted from the refund, including where the order originally qualified for free shipping.
We are not responsible for delays, losses, leakage, deterioration or failed deliveries caused by incorrect delivery information, failure to accept delivery, failure to collect a parcel, or failure to respond to courier or customs requests.
Customers are responsible for checking parcels at the point of delivery. If the parcel appears damaged, leaking, crushed, opened, resealed or tampered with, this must be reported to the courier at the time of delivery and to Global Beauty Products Limited within 24 hours, supported by clear photographic evidence.
1.9 Pre-Order Items
If your order contains a pre-order item, the full order may be held until all items are available for dispatch. If you need available items sooner, please place a separate order.
2. Returns Policy
We want you to be happy with your purchase. If you need to return an item, please follow the process below.
2.1 Professional-Use Cosmetic Products
Global Beauty Products Limited supplies products intended for use by trained or professional beauty technicians.
By purchasing from us, you are responsible for ensuring that the products are suitable for your professional use, treatment environment, client requirements and local regulations. Product selection, patch testing, treatment suitability, application method, storage and client aftercare remain the responsibility of the professional technician or business using the products.
We cannot accept returns simply because a product is not suitable for a particular client, treatment style, technician preference or business requirement, unless the product is faulty or incorrectly supplied.
2.2 Change of Mind Returns
You may notify us that you wish to return eligible items within 14 days of receiving your order.
Once you have notified us, you must return the goods within a further 14 days.
Items must be returned unused, unopened, sealed, in their original packaging, and in a resaleable condition.
Return shipping costs are the customer’s responsibility unless the item is faulty, damaged or incorrect.
2.3 Conditions for Returns
Returned items must:
· Be unused, unopened and in original condition.
· Have all seals, caps, lids, pumps, tubes, foil seals, hygiene seals and protective packaging intact.
· Show no signs of leakage, tampering, testing, contamination or use.
· Be returned in the original packaging where possible.
· Include a copy of your invoice, order number or returns authorisation.
· Be securely packaged to prevent damage or leakage in transit.
Returns that do not meet these conditions may be rejected, returned to the customer, or refunded at a reduced value where handling, damage, leakage, missing seals or contamination has reduced the value of the goods.
2.4 Hygiene, Safety and Cosmetic Product Returns
For hygiene, safety and contamination reasons, we cannot accept returns of liquid, cream, gel, cosmetic, skincare, brow, lash, hair, nail, professional treatment or hygiene-sensitive products once they have been opened, used, unsealed, tested, decanted, mixed, contaminated, or removed from their original saleable condition, unless the item is faulty.
This applies even if only a small amount of product has been used or tested.
We cannot resell cosmetic products where the seal has been broken or where we cannot verify that the product has remained unopened, uncontaminated and stored correctly.
2.5 Damaged, Leaking, Short, Faulty or Incorrect Items
All orders must be checked carefully immediately upon delivery.
Any damage, leakage, shortages, missing items, incorrect items or delivery discrepancies must be reported to Global Beauty Products Limited within 24 hours of delivery.
Where a parcel is visibly damaged on arrival, the customer should notify the courier immediately, ask the courier to record the delivery as damaged, and should not sign for the parcel as received in good condition. Where possible, the delivery should be refused or signed for only as damaged.
Claims for damaged, leaking, short, faulty or incorrect goods must be supported by clear photographic evidence from a number of angles, including:
· The outer delivery packaging.
· The courier label.
· The internal packaging.
· The affected product or products.
· Any leakage, breakage, dents, crushing or visible damage.
· The product label, shade, size and batch number where visible.
· A clear image showing all items received in the parcel.
Please do not dispose of the product, delivery box, internal packaging or damaged goods until we have reviewed the claim. These may be required for courier claims, insurance claims, quality checks or supplier investigation.
Failure to notify us within 24 hours, failure to mark a visibly damaged delivery as damaged with the courier, failure to retain packaging, or failure to provide sufficient photographic evidence may affect our ability to investigate the claim or offer a refund, replacement or credit.
Once approved, we will advise whether the item should be returned, replaced, refunded or credited. For faulty, damaged, leaking, short or incorrect items, reasonable return shipping costs will be reimbursed where we have requested the item back. Please use a tracked service and keep proof of postage.
This section does not affect your statutory rights.
2.6 Storage and Handling After Delivery
Many liquid and cream cosmetic products must be stored correctly after delivery. Unless otherwise stated on the product packaging, products should be stored in a cool, dry place, away from direct sunlight, heat, frost and contamination.
We are not responsible for product issues caused by incorrect storage, exposure to heat or cold, failure to close lids or caps correctly, contamination after opening, incorrect professional use, mixing with other products, or use beyond the recommended period after opening.
2.7 Non-Returnable Items
The following items are non-returnable unless faulty:
· Opened, used, tested or unsealed liquid or cream cosmetic products.
· Products with broken hygiene seals, missing caps, damaged packaging or signs of contamination.
· Products that have been decanted, mixed, diluted or altered.
· Professional-use treatment products that are unsuitable due to technician preference or client suitability.
· Items not in their original condition or packaging.
· Digital products or downloadable content.
· Training courses, online education or services once accessed or started.
· Gift cards or vouchers.
· Items sold as clearance, damaged, end-of-line or final sale, where clearly stated at the time of purchase.
· Bespoke, personalised or special-order items.
2.8 Return Process
To request a return, contact us within 14 days of receiving your order and include your order number and reason for return.
Once your return is approved, securely package the item and include your invoice, order number or return authorisation.
Liquid and cream products must be packaged carefully to prevent leakage during return transit. Any product returned leaking, damaged, opened or contaminated may be rejected or refunded at a reduced value.
Return the parcel using a tracked and insured service. We are not responsible for returned items that are lost, delayed, leaking or damaged in transit.
Returns are processed once received and inspected at our premises.
2.9 Refunds
Refunds will be issued to the original payment method once returned items have been received and inspected.
We aim to process approved refunds promptly. Please allow 3-5 working days for the refund to appear in your account after it has been processed, depending on your payment provider.
Original delivery charges may not be refunded where you selected an upgraded or express delivery service, except where required by law.
Where an order is returned due to customer error, refusal of delivery, non-collection, unpaid customs charges, incorrect address, or failure to follow return packaging instructions, any original shipping costs, return shipping costs, duties, taxes, courier fees or losses incurred by us may be deducted from the refund.
2.10 Exchanges
We do not guarantee exchanges. If you need a different item, shade, size, formula or product, please return the original item where eligible and place a new order.
3. Lost or Missing Parcels
If your parcel has not arrived within the expected delivery window, please contact us so we can investigate with the courier.
We cannot be held responsible for parcels marked as delivered by the courier, left in a safe place at your request, delivered to a nominated neighbour, or delivered according to courier instructions provided by the customer.
Where a courier investigation confirms a parcel has been lost in transit, we will arrange a replacement or refund as appropriate.
4. Complaints and Support
If you are unhappy with your order or experience any issue, please contact our customer support team with your order number and details of the problem.
For product quality concerns, please include photographs, batch numbers and details of how the product was stored and used. This helps us investigate the issue properly.
We will review your complaint and aim to resolve it fairly and promptly.
5. Additional Information
These terms apply to retail, trade and professional online purchases unless separate written terms have been agreed.
Wholesale, distributor, education, academy, salon, clinic and professional account orders may be subject to separate shipping and return terms.
Nothing in this policy affects your statutory rights.
Global Beauty Products Limited reserves the right to update this policy from time to time.
Last updated: May 2026
